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The Australian Defense Lawyers Alliance (ADLA) is a legal collective which includes members from all states and territories of Australia. ADLA’s role is to provide Australians with access to information on all aspects of criminal law by providing resources to the public and building a collective of Australia’s top criminal defense lawyers.
Each year, the ADLA hosts a conference with criminal law officials with the goal of providing legal education, encouraging best practices, and delving deeper into complex legal issues.
Mr. Chew introduced the topic of managing international customers with a focus on Chinese customers.
ADLA practitioners have a common goal: to create the best possible client experience by educating experienced, culturally conscious attorneys. With that in mind, Mr. Chew’s presentation was very relevant to our lawyers.
The social context of the international client
Mr. Chew stressed the importance of the social context of the international client. Where do you come from? What is your background ? What are your priorities ? We understand that your social context is unique, and that means your attorney must tailor an experience to your needs.
Mr. Chew explained that, naturally, all clients want the best outcome. For Chinese clients, this means understanding their attorney on a personal level before jumping too quickly to a professional level. We understand this means that finding a lawyer you trust is vital to your faith in the legal procedure. We know building trust is a priority for you and if you’re not happy, we’re not.
Understand a different legal system
Mr. Chew explained some of the differences between the Chinese and Australian court systems. By comparison, the Australian court process can be much slower than the Chinese process. This can be difficult to deal with when, naturally, you want your case to be over as quickly as possible. Our priority is to provide you with a realistic timeline for your file. Establishing this schedule early on can manage expectations and avoid disappointment, especially in the face of delays due to the COVID-19 pandemic.
A key issue for international customers is Translation. The law is nuanced and understanding the process can be difficult if you are not fluent in a language. Mr. Chew stressed the importance of working with certified translators, especially when your lawyer takes your detailed instructions. At Doogue + George, we work with accredited translators to ensure that no detail of your case is overlooked.
Doogue + George would like to thank Mr. Chew for his insightful presentation. ADLA law firms are well equipped to handle your legal request, and we invite international clients to contact our office to schedule an appointment.
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