Crawford Appoints New Head of Strategic Client Management

Crawford & Company has appointed Francine Lagna-Fietta (pictured) as customer management role for Crawford TPA in the UK.

In his new role, Lagna-Fietta will oversee the strategic direction of Crawford’s customer relationships with Third Party Administrators (TPAs) with carriers, brokers and enterprises. She will work closely with company executives in the UK to create “compelling claims results,” according to a statement. Lagna-Fietta will report to Wayne Brand, Director of Crawford TPA UK.

Lagna-Fietta has worked in the TPA industry for almost 20 years and has extensive experience developing and maintaining client relationships with large and complex accounts across the UK. She most recently held the position of Director of Client Services at Gallagher Bassett.

“Understanding the changing priorities of our clients is essential to the strength of the relationships we build at Crawford. Francine brings exceptional experience in forging long-term strategic partnerships aimed at providing businesses with the best possible solutions to achieve their unique goals, ”commented Wayne Brand, Director of Crawford TPA UK.

Brand added that Lagna-Fietta is joining the Crawford team “at an exciting time” in the evolution of the business, and that he looks forward to working with her.