Cenlar Names John Lacca Vice President of Executive Client Management

Centennial FSB named John Lacca as the new Vice President, Executive Client Management.

In her new role, Lacca will manage Cenlar’s credit union customers and work directly with CU Servnet, a credit union service organization (CUSO) dedicated to servicing mortgages. Cenlar has been a partner of CU Servnet since 2005. Lacca will work alongside the CU Servnet Board of Directors to strategize on important initiatives to advance the credit union experience in mortgage subservicing.

“We are delighted to welcome John to the team,” said Matthew Detwiller, SVP, Customer Relationship Management at Cenlar. “His in-depth knowledge of the credit union model and the experience of its members will be invaluable in strengthening relationships with existing credit union partners.”

Prior to joining Cenlar, Lacca held several positions with the Police and Fire Federal Credit Union (PFFCU), most recently as Retail Manager, where he led a premier member experience for the credit union. For three consecutive years, PFFCU has been awarded “Best of the Best” in member experience by MemberXP, a designation given to credit unions that provide exceptional levels of member service.

“I’m passionate about the member experience,” Lacca said. “My 20+ years of building teams to provide best-in-class member service has prepared me to share insights and best practices not only with the operations team of credit union experience, but also with the client managers who establish lasting and trusting relationships with our clients.