AXA XL Insurance has announced the appointment of Vanessa Karvela as Head of Client Management & Business Development for its APAC & Europe Business Unit.
In this role, Ms. Karvela will be responsible for developing and implementing AXA XL’s customer experience strategy in APAC and Europe in close collaboration with Country Leaders.
Commenting on this appointment, Bruno Laval, Chief Distribution Officer, APAC & Europe and Regional Manager, European Growth Markets, said: “With operations in 12 countries covering 38 markets across Europe, Asia and Australia, we we are committed to supporting our customers with best-in-class solutions and services and to ensuring that their experience is consistent, wherever they operate and partner with us. »
He added: “Vanessa’s international experience, her keen business acumen and her in-depth knowledge of our organization, acquired in various strategic roles within the AXA Group and AXA XL, position her ideally to help us deliver this commitment while leveraging AXA XL’s global capabilities for the benefit of our clients.
Ms. Karvela joined the AXA Group as Senior Strategy Manager in 2015 before joining AXA XL in 2018, first as Chief of Staff within the Client & Country Management team, then as Chief of Staff of Doina Palici-Chehab, Senior Advisor to the Group CEO. . Prior to joining AXA, Ms. Karvela held several business development positions in banking and asset management. Ms. Karvela holds a bachelor’s degree in economics from the American College of Greece, a master’s degree in finance and strategy from Sciences Po and an MBA from INSEAD.